Privacy Policy

Last Updated: August 21, 2026

LUNOVE CO. (“LUNOVE,” “we,” “us,” or “our”) operates the website lunoveco.com and provides beauty, skincare, haircare, and personal-care products to customers in the United States and other locations.

This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our website, purchase our products, create an account, contact us, or otherwise interact with LUNOVE online.

By using our website, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

Depending on how you interact with our website, we may collect the following categories of information:

Contact Information

This may include your name, billing address, shipping address, email address, telephone number, and other information necessary to communicate with you or fulfill your order.

Account Information

If you create an account with us, we may collect your account credentials, preferences, and other information associated with your account.

Order and Transaction Information

When you purchase products from us, we may collect information such as the products you purchase, order history, transaction dates, shipping information, billing information, and related transaction details.

Payment card information is generally processed by our third-party payment processors. We may receive limited payment-related information from these providers, such as payment status, transaction identifiers, or the last four digits of a payment card, depending on the payment method used.

Device and Technical Information

When you visit our website, we may automatically collect certain technical information, including your IP address, browser type, device type, operating system, referring URLs, pages viewed, approximate location information, and information about how you interact with our website.

Marketing and Communications Information

We may collect information about your marketing preferences and your communications with us, including when you subscribe to emails, participate in promotions, contact customer support, or otherwise communicate with LUNOVE.

Reviews and Other Information You Provide

If you submit a product review, survey response, customer-service request, photograph, testimonial, or other content to us, we may collect the information you choose to provide.

2. How We Collect Information

We may collect personal information through the following methods:

• Directly from you, such as when you place an order, create an account, subscribe to our marketing communications, submit a review, or contact us.

• Automatically, through cookies, pixels, log files, web beacons, and similar technologies when you browse or interact with our website.

• From service providers and third parties, including payment processors, analytics providers, advertising platforms, shipping and fulfillment providers, and other business partners that assist us in operating our business and fulfilling orders.

3. How We Use Your Information

We may use the information we collect for purposes including:

• Processing, fulfilling, shipping, and managing your orders.

• Processing returns, refunds, exchanges, or other order-related requests.

• Providing customer service and responding to inquiries.

• Sending order confirmations, shipping updates, and other transactional communications.

• Creating and managing customer accounts.

• Operating, maintaining, and improving our website and services.

• Understanding how customers use our website and products.

• Personalizing website content, recommendations, and offers.

• Sending promotional emails, offers, and other marketing communications where permitted by law.

• Conducting advertising and remarketing campaigns.

• Measuring the effectiveness of our advertising and marketing.

• Detecting, preventing, and investigating fraud, abuse, unauthorized activity, and security incidents.

• Protecting the security and integrity of our website and business.

• Complying with applicable laws, regulations, legal processes, and governmental requests.

• Enforcing our Terms of Service and other applicable policies.

• Carrying out other purposes disclosed to you at the time information is collected or otherwise permitted by law.

4. Cookies and Similar Technologies

We use cookies, pixels, web beacons, local storage, and similar technologies to operate and improve our website.

These technologies may help us:

• Remember your preferences and shopping-cart information.

• Understand how visitors use our website.

• Analyze website traffic and performance.

• Improve our products, website, and customer experience.

• Measure advertising performance.

• Deliver or personalize advertisements and marketing communications.

Some cookies may be placed by third-party service providers that provide analytics, advertising, payment, or other services to us.

You may be able to control or disable certain cookies through your browser settings. However, disabling cookies may affect the functionality of certain parts of our website.

Where required by applicable law, we may provide additional cookie disclosures and choices, including mechanisms to opt out of certain forms of targeted advertising or other data processing.

5. How We Share Your Information

We may disclose personal information to certain third parties when reasonably necessary to operate our business and provide our products and services.

These parties may include:

Service Providers

Companies that provide services on our behalf, such as:

• Payment processing

• Website hosting and technology

• Order fulfillment

• Shipping and delivery

• Customer support

• Email and SMS communications

• Analytics

• Advertising and marketing

• Fraud prevention and security

Fulfillment and Logistics Partners

We may share information necessary to process and deliver your orders with fulfillment centers, suppliers, manufacturers, dropshipping partners, shipping carriers, and logistics providers.

Professional Advisers

We may disclose information to lawyers, accountants, auditors, insurers, consultants, and other professional advisers when reasonably necessary for business, legal, accounting, or compliance purposes.

Legal and Safety Purposes

We may disclose information when we believe disclosure is reasonably necessary to comply with applicable law, legal process, court orders, governmental requests, or to protect the rights, property, safety, and security of LUNOVE, our customers, or others.

Business Transfers

If LUNOVE is involved in a merger, acquisition, financing, restructuring, bankruptcy, sale of assets, or other business transaction, personal information may be transferred as part of that transaction.

With Your Direction or Consent

We may disclose information when you direct us to do so or otherwise consent to the disclosure.

We do not sell personal information for monetary consideration in the ordinary course of our business. However, certain advertising or analytics activities may be considered “targeted advertising,” “sharing,” or “cross-context behavioral advertising” under certain U.S. state privacy laws.

6. Data Retention

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy.

The length of time we retain information may depend on factors such as:

• The purpose for which the information was collected.

• Whether you maintain an account with us.

• Whether we need the information to provide services or support.

• Legal, tax, accounting, or regulatory requirements.

• The need to resolve disputes or enforce agreements.

• Security, fraud-prevention, or other legitimate business purposes.

When personal information is no longer reasonably necessary, we may delete, anonymize, or de-identify it, subject to applicable legal and business requirements.

7. Your Privacy Rights and Choices

Depending on where you live, you may have certain privacy rights under applicable laws.

These rights may include, subject to applicable exceptions:

• The right to know whether we process your personal information.

• The right to access or obtain a copy of certain personal information.

• The right to request correction of inaccurate personal information.

• The right to request deletion of personal information.

• The right to opt out of certain targeted advertising or other data processing.

• The right to appeal a decision regarding a privacy request where applicable.

• The right to receive information in a portable format in certain circumstances.

To exercise an applicable privacy right, contact us using the information provided in the Contact Us section below.

We may need to verify your identity before processing certain requests. We will only use information provided for verification to the extent reasonably necessary to process your request.

You may also unsubscribe from promotional emails at any time by clicking the unsubscribe link included in our marketing emails.

Even if you opt out of marketing communications, we may continue to send non-promotional communications related to your orders, transactions, account, security, or other services you have requested.

8. Children's Privacy

Our website and products are not directed to children under the age of 13.

We do not knowingly collect personal information from children under 13. If you believe that a child under 13 has provided personal information to us, please contact us so that we can take appropriate steps to delete the information.

9. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, disclosure, alteration, loss, or misuse.

However, no method of transmission over the Internet or electronic storage system is completely secure. Therefore, we cannot guarantee that personal information will always be completely secure.

10. Third-Party Websites and Services

Our website may contain links to websites, applications, social-media platforms, payment services, advertising platforms, or other third-party services that are not operated or controlled by LUNOVE.

This Privacy Policy does not apply to the privacy practices of those third parties.

We encourage you to review the privacy policies of third-party services before providing them with personal information.

11. International Data Transfers

LUNOVE serves customers in the United States and other locations.

Depending on the services we use and where our service providers operate, your personal information may be transferred to, stored in, or processed in countries other than the country in which you live.

Privacy and data-protection laws in those countries may differ from the laws in your jurisdiction.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business practices, technology, services, legal requirements, or other circumstances.

When we update this Privacy Policy, we will revise the “Last Updated” date at the top of this page.

Where required by applicable law, we will provide additional notice regarding material changes.

We encourage you to review this Privacy Policy periodically to stay informed about how we handle personal information.

13. Contact Us

If you have questions about this Privacy Policy, our privacy practices, or wish to exercise an applicable privacy right, please contact us:

LUNOVE CO.
Email: support@lunoveco.com
Website: lunoveco.com