Shipping Policy

At LUNOVE CO., we work hard to process and ship orders as quickly and reliably as possible.

Order Processing Time

Orders are typically processed within 1–3 business days after payment confirmation.

During periods of high demand, promotions, and holidays, processing times may take up to 5 business days.

Orders are processed Monday through Friday, excluding weekends and public holidays.

Shipping & Delivery Timeframes

Once an order has been processed and shipped, delivery times may vary based on the shipping method and destination.

Estimated delivery times:

• Standard Shipping: 3–7 business days after shipment

Please note that delivery estimates are not guaranteed and may be affected by factors outside our control, including carrier delays, weather conditions, stock availability, customs processing, or peak shipping periods.

Shipping Notifications & Tracking

Once your order ships, you will receive a confirmation email with tracking information.

Tracking updates may take 24–48 hours to appear after shipment.

Shipping Delays

While we aim to meet the estimated delivery timelines provided above, delays may occasionally occur.

LUNOVE is not responsible for delays caused by carriers, customs, incorrect shipping information, or circumstances beyond our control.

If your order has been significantly delayed, please contact our customer support team so we can help you check the status of your shipment.

Address Accuracy

Customers are responsible for providing accurate and complete shipping information at checkout.

Please carefully review your shipping address before completing your order.

Orders returned due to incorrect or incomplete addresses may require additional processing time and may be subject to additional shipping fees for reshipment.

Questions & Support

If you have questions about your shipment, please contact our customer support team at:

Email: support@lunoveco.com

LUNOVE CO.