
23,000+ Women Use Our Product
Frequently Asked Questions
Can I use Neutralize Labs on my face too, or is it only for the neck?
Can I use Neutralize Labs on my face too, or is it only for the neck?
Absolutely — it can be used on the face. Neutralize Labs is a 3-in-1 lifting cream designed for the face, jawline, neck, and décolleté. Its built-in W-shaped Gua Sha applicator is designed to follow the natural contours of the face, making it ideal for the cheekbones, jawline, around the mouth, as well as the neck and décolleté. The encapsulated retinol formula is gentle enough for daily facial use while helping deliver a visibly lifted, firmer-looking appearance.
How often should I use Neutralize Labs?
How often should I use Neutralize Labs?
Neutralize Labs may be used once or twice a day. Dispense a small amount and gently sweep the built-in applicator upward across the face, jawline, neck, and décolleté.
Is it safe for sensitive skin?
Is it safe for sensitive skin?
Yes. The retinol is encapsulated in a liposomal delivery system, allowing it to release gradually into the skin instead of all at once. This helps minimize the likelihood of irritation, redness, or peeling commonly associated with retinol products. The formula is 100% vegan, cruelty-free, sulfate-free, and dermatologically tested. It also contains soothing ingredients such as panthenol, squalane, and chamomile flower oil to help support the skin barrier. If you have highly reactive skin, we recommend starting with 3 applications per week and gradually working up to daily use.
How to Use the Built-In Gua Sha Applicator?
How to Use the Built-In Gua Sha Applicator?
Turn the cap to the “ON” position to reveal the W-shaped stainless steel applicator. Dispense a small amount of cream onto the head, then slowly glide it upward along the jawline, neck, and décolleté for 3–5 minutes using firm, gentle strokes. The cool metal applicator creates an immediate refreshing, lifting, and de-puffing sensation while helping distribute the active ingredients across the skin. After each use, clean the applicator with a tissue or alcohol wipe, then twist the cap back to “OFF” for clean and hygienic storage.
How Is This Different from Injections or In-Clinic Treatments?
How Is This Different from Injections or In-Clinic Treatments?
Injections and professional treatments can be costly, invasive, and may require downtime for recovery. Neutralize Labs offers an at-home approach to achieving a more lifted, firmer-looking appearance — without needles, injections, or filters. Its 2-in-1 formula pairs the W-Sculpt Gua Sha delivery system with encapsulated retinol, hydrolyzed collagen, and peptides to help improve the look of firmness and definition. One convenient product combines your serum, cream, and Gua Sha tool in a single step, helping you care for your jawline without the expense or downtime of a clinic visit.
When Can I Expect to See Results?
When Can I Expect to See Results?
Many women feel an immediate lifting and tightening effect after the first use, as hydrolyzed collagen and pullulan form a smoothing layer on the skin’s surface. In a consumer test of 647 participants aged 35–55, 95% noticed firmer-looking jawlines after one use, 74% saw a more lifted appearance within 7 days, and 92% reported a reduction in the appearance of fine lines within 2 weeks. With consistent daily use, improvements in skin elasticity become more noticeable over 4–6 weeks. That’s why we offer a 60-day money-back guarantee — giving your skin time to experience the full benefits of consistent use.
How long does one tube last?
How long does one tube last?
With daily application to the face, neck, and décolleté, one 80ml tube of Neutralize Labs typically lasts around 6–8 weeks. That’s why our 2-pack is the most popular choice — it provides enough product for approximately 3 months of consistent use while offering our best price per tube. This also aligns with the recommended timeframe for seeing more noticeable improvements in the appearance of fine lines and skin elasticity.
Can I use it with my other skincare products?
Can I use it with my other skincare products?
Yes. Use Neutralize Labs as the last step of your nighttime skincare routine, after applying your serum and just before going to bed. Since the formula contains retinol, it’s best used in the evening, followed by SPF 30 or higher the next morning to help protect your skin.
For best results and to minimize the risk of irritation, avoid combining it with other retinol products or strong AHAs and BHAs in the same routine. It works well alongside hydrating toners, hyaluronic acid serums, and gentle cleansers.
Will it leave my skin greasy or sticky?
Will it leave my skin greasy or sticky?
Not at all. The lightweight, fast-absorbing formula is completely fragrance-free and glides smoothly over the skin during your Gua Sha massage. It absorbs in just 60–90 seconds, leaving no sticky residue, greasy feel, or unwanted shine. You can comfortably apply it before bed without worrying about transferring onto your pillowcase.
The Results Speak
Results heading
94%
Noticed Plumper, More Hydrated-Looking Skin Within the First Week
96%
Reported Visibly Softer-Looking Fine Lines After Eight Weeks
95%
Noticed Brighter, Smoother & More Even-Looking Skin
* Based on an independent eight-week customer perception survey
23,000+ Choose Neutralize Labs for a Firmer Neck




What Women's Health Specialists Are Saying
I highly recommend this cream because the built-in Gua Sha applicator uses gentle mechanical pressure to help work the formula into the skin rather than simply leaving it on the surface. Combining 5% Volufiline with PDRN in this targeted application helps support a firmer-looking jawline and neck, particularly for those who haven’t seen noticeable results from topical skincare alone.
Dr. Minji Kim, 25 Years Clinical Practice
Why It’s More Than Just Another Cream
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BASIC CREAM |
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Built-in Gua Sha applicator |
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PDRN, collagen and 5% Volufiline |
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Skincare and massage in one step |
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Targeted Application |
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Face, jawline, neck and décolleté |
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No separate massage tool required |